Return and Refund Policy
14-Day Return Window
You have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
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You’ll also need the receipt or proof of purchase.
To start a return, please contact us at Tinamur777@gmail.com.
If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package.
Returns sent without prior request will not be accepted.
Damages and Issues
Please inspect your order upon arrival.
Contact us immediately if:
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The item is defective
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It is damaged
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You receive the wrong item
This allows us to resolve the issue as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (e.g. food, flowers, or plants)
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Custom products (e.g. personalized items or special orders)
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Personal care goods (e.g. beauty products)
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Sale items
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Evening dresses
If you're unsure whether your item qualifies, please contact us.
Exchanges
For the fastest service:
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Return the item you have.
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Once the return is accepted, place a new order for the desired item.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without needing to provide a justification.
Returned items must meet the same conditions as listed above.
Refunds
Once we’ve received and inspected your return:
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We’ll notify you of the approval status.
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If approved, a refund will be issued to your original payment method within 10 business days.
Please note:
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It may take additional time for your bank or credit card company to process and post the refund.
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If more than 15 business days have passed since your refund was approved, contact us at Tinamur777@gmail.com.
